Refund Policy

Muse AI aims to provide a reliable AI photo editing, image generation, and AI video generation experience. If your purchase does not meet expectations, you may be eligible for a refund under the terms below.

Refund Eligibility

A refund request may be approved when all conditions are met:

• The request is submitted within 7 days of the initial purchase or first subscription charge.
• The account has not materially used paid features or consumed a substantial amount of credits.

How to Request a Refund

Send a request to support@museai.pro and include:

• Account email
• Order or receipt ID, if available
• Brief reason for request, optional

Processing Time

If approved, refunds are returned to the original payment method. Processing by banks or card issuers usually takes 5-10 business days.

Non-Refundable Cases

Refunds are generally not available for:

• Accounts with significant paid usage, high credit consumption, or substantial generation volume
• Subscription renewals requested after the 7-day window
• One-time credit pack purchases, unless required by law
• Accounts that violate our Terms of Service or abuse refund mechanisms

Subscription Cancellation

You can cancel a subscription anytime to stop future renewals. Cancellation prevents future charges but does not automatically refund prior charges.

Chargebacks

If there is a billing issue, contact support first so we can help resolve it. Unresolved chargebacks may lead to account restrictions while the issue is reviewed.

Statutory Rights

This policy does not limit any mandatory consumer rights under applicable law.

For questions about this Refund Policy, contact support@museai.pro.